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Service Coordinator

Job Posted: 3 hours ago

Salary: £ 28,000 - 32,000 / Annum
Job Type: Permanent
Location: Solihull, West Midlands (County)

Expire in: a month

Job Description

Job Summary
We are looking to recruit an experienced service coordinator to join our lovely Client. The Service Coordinator will support internal and external customers within the service team and be a self-motivated team player with a willingness and desire to grow professionally. Previous experience in a service department or service role is a must.

  * Receive customer email / phone calls, respond and answering accordingly

  * Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.

  * Log service calls accurately in CRM system

  * Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times

  * Effective utilisation, efficiency, and productivity of the field engineers

  * Forward plan daily, weekly and monthly engineering activity

  * Provide delivery timescales to customers

  * Administrating job reports from the field engineers ensuring worksheets are correct and checking them with attention to detail

  * Small works quotations and organising remedial works following service visits

· Ordering spare parts and coordinating delivery.

  * Maintain regular communications/updates with the customers

Skills and Attributes for Service Co-Ordinator:

  * Experience scheduling / planning of engineers.

  * Well organised with the ability to work under pressure

  * Strong record keeping and analytic skills

  * Able to co-ordinate multiple tasks simultaneously and work to deadlines

  * Excellent skills with Microsoft Word Office, Excel etc.

  * Excellent communication skills - both written and verbally

  * Efficient and highly organised

This role is fully office based

Please only apply if you have previous experience as stated in the job spec. If you do not have relevant experience then applications will be rejected.

Working hours 08:30 -17:00

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Service Coordinator job near me in Solihull, West Midlands (County)! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!