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Service Delivery Manager

Job Posted: 7 days ago

Salary: £ 600 - 600 / Day
Job Type: Contract
Location: Basingstoke, Hampshire

Expire in: 21 days

Job Description

Role: Service Delivery Manager

Location: Basingstoke

Duration: 6 Months

Day rate: £600 Inside Ir35

Active DV clearance required

Mandatory skills:

Oversee end-to-end delivery of IT services across infrastructure, support functions and in close collaboration with the customer.
Ensure services are delivered in line with agreed SLAs, KPIs, and compliance requirements.
Monitor service performance metrics, analyse trends, and generate detailed reports for internal and client review.
Act as the main point of contact for the customer regarding service delivery and performance.
Manage incident, problem, and change management processes in accordance with ITIL best practices.
Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements.
Drive service improvement initiatives based on performance data, customer feedback, and technology developments.
Manage vendor relationships and third-party service providers where applicable.
Support IT governance, compliance, and audit-related activities as required. 

Your experience

Strong experience in IT service delivery, IT operations, or client-facing IT roles.
Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred).
Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD.
Excellent communication, stakeholder management, and conflict resolution skills.
Demonstrated ability to manage multiple projects and priorities under pressure.
Strong analytical and problem-solving capabilities.
Experience managing cross-functional teams in a complex technical environment

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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