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Service Design - Payments & FinCrime

Job Posted: 15 days ago

Salary: £ 50,000 - 75,000 / Annum
Job Type: Permanent
Location: Manchester

Expire in: 13 days

Job Description

Service Designer – Financial Crime & Payments

Our growing client based in Manchester is looking for a talented Service Designer to join their team, focusing on Financial Crime and Payments. This role offers the chance to shape end-to-end customer and operational journeys, improve service effectiveness, and embed strong financial-crime controls across our services.

Key Responsibilities

Map current-state customer and operational journeys across financial crime and payments services, identifying pain points, failure areas, and opportunities for improvement.
	
Design future-state journeys, service blueprints, and workflow models that reduce friction, enhance effectiveness, and embed financial-crime controls.
	
Gather and analyse operational data, customer feedback, and FinCrime metrics to identify root causes and service performance gaps.
	
Collaborate with the Product Manager to translate service designs into feature requirements and acceptance criteria.
	
Partner with Engineering, UX, and Operations teams to implement improvements and ensure end-to-end service coherence.

Essential Skills & Experience

Proven experience in service design and process improvement
	
Ability to create service blueprints, customer journeys, and process maps
	
Confident in hosting workshops and translating complex problems into optimisation opportunities
	
Strong analytical skills with the ability to interpret customer and operational data, identify trends, and recommend actionable solutions

Desirable Skills & Experience

Knowledge of financial crime and payments in B2C retail banking
	
Experience with tools such as Miro, Jira, Confluence, and Figma

Benefits:

25 days holidays - Birthday off + Wellness days
	
Hybrid working - 2/3 days office based
	
Excellent career progression

If you are passionate about designing seamless, efficient, and secure customer experiences in the financial sector, we want to hear from you!

Service Designer – Financial Crime & Payments

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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