Hiring Now: Service Designer - Public Sector Near You – Apply Today!

Your Next Service Designer - Public Sector Job Starts Here – Apply Now!

Service Designer - Public Sector

Job Posted: 9 hours ago

Salary: £ Competitive
Job Type: Contract
Location: Newcastle upon Tyne

Expire in: a month

Job Description

Contract Service Designer – Public Sector
Location: Hybrid, UK-wide travel as required
Contract: Contract
Clearance: SC Clearance desirable
Sector: Public Sector / Government

The Opportunity
We are looking for an experienced Service Designer to join a high-profile Public Sector project, helping to design and improve services that make a meaningful difference to citizens and users.
This is an excellent opportunity for a Service Designer who understands the complexities of designing services within the UK Government and Public Sector environment, and who can work confidently across multidisciplinary teams to turn user needs, research and business requirements into effective, accessible services.
The role will be hybrid, with potential for travel to client and project sites across the UK.

Key Responsibilities

Lead and contribute to service design activities across the project lifecycle.
Understand user needs, organisational objectives and service constraints, translating these into effective service solutions.
Develop service blueprints, journey maps, process maps, service models and other design artefacts.
Work closely with User Researchers, Product Managers, Business Analysts, Content Designers and other multidisciplinary team members.
Facilitate workshops and collaborative design sessions with stakeholders.
Identify opportunities to improve existing services and design new services around user needs.
Communicate complex problems and design recommendations clearly to both technical and non-technical stakeholders.
Contribute to the development of services in line with Government Digital Service (GDS) principles and standards.
Support the team through discovery, alpha, beta and live phases where required.
Advocate for user-centred design and evidence-based decision making.
Essential Experience

Proven experience working as a Service Designer on UK Public Sector or Government projects.
Strong understanding and practical experience of GDS principles, standards and ways of working.
Experience working within multidisciplinary Agile teams.
Strong understanding of user-centred design and service design methodologies.
Demonstrable experience creating service blueprints, journey maps and other service design artefacts.
Experience facilitating workshops and engaging with a wide range of stakeholders.
Excellent communication, presentation and stakeholder management skills.
Ability to work independently while collaborating effectively within a wider delivery team.
Desirable

Current SC Clearance or previous experience working on security-cleared Government projects.
Experience working within a Government Digital Service assessment environment.
Experience working across complex, large-scale Public Sector transformation programmes

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Service Designer - Public Sector job near me in Newcastle upon Tyne! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!