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Service Desk Advisor

Job Posted: 2 days ago

Salary: £ 27,000 - 28,000 / Annum
Job Type: Permanent
Location: Winnersh, Wokingham

Expire in: a month

Job Description

Company Information
The purpose of the Company is to provide organisations with Facilities Infrastructure Services to support their core business activities, notably:
  * Facilities Services
  * Information Technology and Communication Services
  * Energy Management Services
The business aim is to be considered “best-in-class” and “doing what we say
Main purpose of Job
To be part of a small team providing a Facilities Service Desk for all FISco Clients, across their UK estates. This involves direct telephone and email contact with the Customers, who will be located in a number of offices and warehouses throughout the country
Description
  * To communicate via telephone and email being both polite and helpful.
  * To effectively chase updates from suppliers and customers.
  * To manage and ensure completion of jobs within the given SLA.
  * To manage scheduled tasks and book in with the relevant suppliers and customers.
  * To run reports from the system when necessary.
  * Utilise the CIMS software application and any other systems/applications deemed necessary to carry out the requirements of the job
  * Other ad-hoc duties, as required by your line manager.
Key Tasks
  * To communicate via telephone and email being both polite and helpful.
  * To effectively chase updates from suppliers and customers.
  * To manage and ensure completion of jobs within the given SLA.
  * To manage scheduled tasks and book in with the relevant suppliers and customers.
  * To run reports from the system when necessary.
  * Utilise the CIMS software application and any other systems/applications deemed necessary to carry out the requirements of the job
  * Other ad-hoc duties, as required by your line manager.
Benefits
  * Company Pension
  * Free Parking
  * Electric Car Scheme
Salary
  * £27-28k, full time

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