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Service Desk Analyst

Job Posted: 24 days ago

Salary: £ Competitive
Job Type: Contract
Location: Rushden, Northamptonshire

Expire in: 4 days

Job Description

Ref: (phone number removed)

Service Desk Analyst / IT Support / Windows / On-site

Role Responsibilities

Responsibilities will include:

Resolve high-priority and complex support cases.
Resolve Level 1 and Level 2 incidents and service requests independently.
Classify, prioritise, and triage support tickets.
Coordinate with remote teams and escalate to infrastructure or application support when required. 

Person Specification

Essential skills will include: 

Previous experience supporting hardware systems and Windows operating systems
Technical troubleshooting - hardware, software, network & security
Proficiency in the latest Microsoft technologies
Strong troubleshooting abilities with Microsoft Office and Windows desktops
Knowledge of Active Directory, Group Policy, and DNS 

Next Steps

Apply by contacting Ciaran Ahern, (phone number removed) or (url removed)

Equal Opportunities

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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