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Service Desk Analyst

Job Posted: 3 days ago

Salary: £ Competitive
Job Type: Contract
Location: Havant, Hampshire

Expire in: 25 days

Job Description

Nicholas Howard are delighted to be recruiting for a Service Desk Analyst.

This role is fully site based and will require flexibility around working shift patterns once fully trained.

Key Responsibilities:

  * Work closely with team members to support daily operations and tasks.

  * Help identify, prioritise, and respond to incidents and issues in a timely manner, following clear procedures.

  * Use the service management tools to log and update incidents, ensuring information is accurate throughout the process.

  * Monitor servers and systems to spot and respond to any issues, using the event management tools.

  * Assist specialist teams with resolving technical problems.

  * Follow set processes and guidelines to fix incidents and problems.

  * Provide updates on ongoing incidents, keeping everyone informed.

  * Contribute to updating knowledge articles, helping improve the service desk’s efficiency.

  * Help generate reports using data from the service management system.

  * Support software rebuilds or deployments following system failures.

  * Help with software configuration and deployment tasks.

  * Occasionally support shift work and be flexible with shift coverage when needed.

  * Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively.

  * Work on improving service quality by reviewing incidents and making suggestions for improvements.

  * Be proactive in learning new technical skills and knowledge from colleagues.

Required Skills, Qualifications & Experience:

  * Previous experience in customer-facing roles, ideally in technical support or service desk environments, demonstrating a willingness to help solve problems and improve customer satisfaction.

  * Demonstrates a proactive approach to challenges and can adapt quickly to new situations and technologies.

  * Enthusiasm to learn and grow within the IT field, with a willingness to take on new responsibilities and develop new skills.

  * Ability to identify simple ways to improve current processes and a willingness to suggest improvements.

  * Strong attention to detail with a growing ability to analyse and solve technical issues.

  * Comfortable learning new systems, applications, and tools that may not have been used in previous roles.

Should you wish to be considered for this position, please apply below

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