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Service Desk Controller

Job Posted: a month ago

Salary: £ 38,000 - 39,000 / Annum
Job Type: Permanent
Location: Wick

Expire in: 22 minutes

Job Description

Service Coordinator

Location: South West Depot | Salary: Up to £38,000 | Hours: Full-Time, Permanent

Reports to: Rental Service Manager

Your Role

As a Service Coordinator, you’ll ensure our rental fleet runs smoothly. You’ll manage breakdowns, schedule engineers, support Field Service Engineers, and be the main point of contact for customers — keeping operations efficient and reliable.

Key Responsibilities

Manage breakdowns and technical helpdesk queries

Diagnose and resolve faults remotely where possible

Coordinate engineer schedules and preventative maintenance

Monitor service activity and highlight recurring issues

Maintain accurate service records and reports

Liaise with parts and depot teams to ensure smooth operations

Arrange service visits and maintain clear communication with customers

Support Field Service Engineers on a daily basis

Contribute to continuous improvement and ensure compliance with Health & Safety, ISO 9001 & ISO 14001 standards

What We’re Looking For

Electrical or mechanical background

Experience in service coordination or supervising engineers

Knowledge of generators or similar plant equipment

Strong organisational and problem-solving skills

Excellent communication skills and customer-focused attitude

IT competent

Forklift licence (preferred)

Experience in plant hire or ISO-certified environments

Benefits

Salary up to £38,000

EOT Bonus Scheme – share in the company’s success

Training, upskilling, and career progression

Holiday Buy & Sell Scheme

Pension scheme

Private medical scheme (max £100 excess)

Life assurance

23 days holiday (plus bank holidays), increasing up to 28 days

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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