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Service Desk Coordinator

Job Posted: 25 days ago

Salary: £ 31,500 - 32,500 / Annum
Job Type: Permanent
Location: SG1, Stevenage, Hertfordshire

Expire in: 3 days

Job Description

An excellent career opportunity to join an award-winning, established business with 30+ years in business.
We are looking for a highly organised and proactive individual to join our Service Desk team. This role combines account management with service coordination, ensuring our customers receive the highest level of support while maintaining efficient internal operations.
You will be responsible for managing customer relationships, supporting engineers and ensuring jobs are processed, quoted and completed accurately.
Key Responsibilities
  * Act as an account manager for customers, providing a high level of service and support
  * Generate and issue quotations to customers
  * Liaise with engineers and coordinate works
  * Process purchase orders (POs)
  * Answer calls and emails in a professional and timely manner
  * Close down engineer jobs and raise follow-on quotations where required
  * Maintain accurate records and ensure all systems are kept up to date
About You
  * Comfortable working both independently and as part of a team
  * Organised, proactive and able to manage your own workload
  * Understands the importance of their role within the wider service desk function
  * Takes pride in accuracy and attention to detail
Key Skills
  * Strong attention to detail
  * Effective time management and the ability to prioritise tasks
  * Good problem-solving skills
  * Basic computer literacy
Benefits
  * Modern, vibrant offices with free parking and under 10 minutes’ walk from the train station
  * 20% discount on EE phone contracts & SIMs
  * Cycle-to-work scheme
  * Wellbeing Employee Assistance Programme
  * Company pension & life insurance
  * Competitive holiday allowance, including Bank Holidays
  * Regular team lunches and events, including monthly takeaways
  * Opportunity to dine at project sites, including fine dining restaurants and 5* hotels

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Looking for your next career move? Join a top company hiring Service Desk Coordinator job near me in SG1, Stevenage, Hertfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!