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Service Desk Coordinator

Job Posted: 8 days ago

Salary: £ 27,500 - 27,500 / Annum
Job Type: Contract
Location: Thrapston, North Northamptonshire

Expire in: 20 days

Job Description

GBR Recruitment are working in partnership with a leading specialist vehicle company, recruiting for a temporary Service Desk Coordinator to carry out a host of administration & coordination activities in support of the service department & workshop.

Temporary 6 months fixed term contract, starting ASAP!

If you have experience within specialist vehicles, plant machinery, agricultural tractors, off highway machinery or similar within a service department,then this is the ideal role for you, apply today!

Responsibilities

  * Provide administrative support to the Service Desk team in the planning, dispatch, and coordination of engineers and parts for customer requirements.

  * Prepare and issue repair quotations and estimates, proactively following up with customers to secure authorisation and maximise service opportunities.

  * Monitor maintenance contracts to ensure planned services are scheduled and completed within required timeframes.

  * Track contracted service hours, ensuring accurate recording and reporting.

  * Monitor contract renewal dates and proactively engage with customers regarding renewal opportunities.

  * Work closely with the Service Manager to ensure engineer job files are complete, accurate, and contain all necessary documentation and supporting information.

  * Support the delivery of marketing initiatives, customer campaigns, and promotional activities, including customer follow-up activities.

  * Monitor engineer job progress and assist Service Controllers in identifying and coordinating next actions, including repeat visits, parts ordering, customer communication, and job closure.

  * Assist in the resolution of customer queries and provide timely updates on service activity.

  * Provide general administrative support to engineers, Service Controllers, and the wider Service Department as required.

Apply today

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Looking for your next career move? Join a top company hiring Service Desk Coordinator job near me in Thrapston, North Northamptonshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!