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Service Management Lead

Job Posted: 19 days ago

Salary: £ 575 - 625 / Day
Job Type: Contract
Location: Corsham, Wiltshire

Expire in: 9 days

Job Description

Service Management Lead

+8 months +

+Hybrid in Corsham

+SC cleared role 

+Inside IR35

+£575 - £625 a day 

Skills:

+SC clearance 

+ITSM

+MOD 

We are seeking an experienced Service Management Lead (ITSM) to support a high-profile Ministry of Defence programme, delivering a new style of IT service model within a secure and complex environment.

This is a key leadership role responsible for driving end-to-end IT service management, ensuring alignment with MoD standards, and embedding best practice across a multi-supplier ecosystem.

Key Responsibilities

Lead the design, implementation, and optimisation of ITSM processes (Incident, Problem, Change, Request, Service Level Management)

Act as the primary interface between technical teams, suppliers, and MoD stakeholders

Ensure service delivery aligns with MoD policies, security standards, and operational objectives

Drive service performance, governance, and reporting (SLAs, OLAs, KPIs)

Own Major Incident Management, ensuring effective resolution and stakeholder communication

Oversee change control and service transition processes

Manage multi-vendor / SIAM environments, ensuring seamless service integration

Champion ITIL best practice and continuous service improvement (CSI)

Maintain documentation and support audit and compliance requirements within a secure environment

Required Skills & Experience

Active SC Clearance (essential)

Proven experience working on Ministry of Defence (MoD) programmes (essential)

Strong background in IT Service Management leadership roles

Deep understanding of ITIL frameworks (v3/v4)

Experience operating within secure, regulated environments

Demonstrable experience managing multi-supplier / SIAM delivery models

Strong stakeholder management skills across technical and non-technical audiences

Experience with ITSM tools (e.g., ServiceNow, Remedy, Jira)

If you'd like to discuss this Service Management Lead in more detail, please send your updated CV to (url removed) and I will get in touch

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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