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Service Manager

Job Posted: 15 days ago

Salary: £ 40,000 - 53,000 / Annum
Job Type: Permanent
Location: Bury St Edmunds, Suffolk

Expire in: 12 days

Job Description

Service Manager – Bury St Edmunds

£40,000 Basic Salary | Up to £53,000 OTE | Full-Time | Permanent

Are you an experienced Service Manager looking for your next challenge? We're recruiting on behalf of a well-established automotive dealership in Bury St Edmunds, offering an excellent opportunity to lead a successful aftersales operation while driving performance, customer satisfaction, and profitability.

The Role

As Service Manager, you'll take full responsibility for the day-to-day running of the Service Department, leading and developing a high-performing team of Service Advisors, Technicians, and Workshop Controllers. You'll ensure operational excellence, deliver an outstanding customer experience, and consistently achieve departmental targets.

Key Responsibilities

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    Lead, motivate, and develop the Service Department team.

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    Drive workshop productivity, efficiency, and profitability.

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    Monitor and improve customer satisfaction and retention.

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    Ensure manufacturer standards and compliance are maintained.

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    Manage departmental budgets, KPIs, and performance reporting.

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    Handle escalated customer queries professionally and effectively.

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    Work closely with other departments to maximise business opportunities.

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    Create a positive, high-performing culture focused on continuous improvement.

What We're Looking For

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    Previous experience as a Service Manager within the automotive industry.

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    Strong leadership and people management skills.

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    Commercially aware with a proven track record of achieving targets.

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    Excellent communication and customer service skills.

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    Organised, proactive, and able to thrive in a fast-paced environment.

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    Full UK driving licence.

What's on Offer

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    £40,000 basic salary

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    Up to £53,000 OTE

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    Excellent career progression opportunities.

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    Manufacturer training and ongoing professional development.

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    Supportive and established dealership environment.

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    Company benefits package.

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    Permanent, full-time position

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Service Manager job near me in Bury St Edmunds, Suffolk! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!