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Service Manager

Job Posted: 4 days ago

Salary: £ 40,000 - 50,000 / Annum
Job Type: Permanent
Location: Bristol, City of Bristol

Expire in: 23 days

Job Description

Service Manager – Managed Services
Hybrid (1-2 Days in Office per month)
£40,000 - £50,000
We have an exciting opportunity for a Service Manager to join a managed services provider in Bristol. The role will be predominantly home-based, with 1-2 days working from their Bristol office per month and on-site client visits as needed.
Working within an extended team of 4 x Service Managers, you’ll own a portfolio of managed service customers, ensuring delivery aligns with contractual commitments, business objectives and agreed scope. You’ll guide customers through the full-service lifecycle, onboarding, performance management, continual improvement and major incident response, acting as their trusted partner throughout.
Key Responsibilities:
  * End-to-end management of Critical Path
  * Consult with project and transition teams during onboarding.
  * Ensure stakeholder buy-in to deliver projects smoothly and to scope.
  * Analyse service performance against SLAs, KPIs and utilisation allowances.
  * Produce detailed reporting with insights and recommendations.
  * Identify trends and improvement opportunities using performance data.
  * Apply ITIL best practice to mitigate risks and manage incidents.
  * Act as an escalation point for customers and internal teams.
Experience & Skills
  * Background in an IT service environment with ITIL lifecycle exposure (Certification a bonus).
  * Experience engaging senior stakeholders and leading teams.
  * Skilled in ITSM tools, BI dashboards, Excel and PowerPoint.
  * Strong analytical, communication and presentation skills.
  * Confident handling major incidents and escalations.
  * Customer‑centric mindset with strong organisational abilities.
Successful applicants can expect a salary of £40,000 - £50,000 depending on experience, as well as a company-wide bonus scheme.
Please include your current location on your CV or application. Applications without a location may not be considered. If you are relocating, please state both your current location and your intended relocation area

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