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Service Operations Manager

Job Posted: 5 hours ago

Salary: £ 45,000 - 55,000 / Annum
Job Type: Permanent
Location: Pontefract, City and Borough of Wakefield

Expire in: a month

Job Description

Service Operations Manager

A growing interbnational appliance manufacturer is looking for a driven Service Operations Manager to lead its service operations and expand its third‑party contract portfolio.

This is an exciting opportunity for a motivated leader who can connect teams, strengthen processes, and deliver high operational standards across service, engineering and customer support functions. You will be responsible for driving performance, improving efficiency, reducing cost, and supporting scalable growth across the division.

This role is fully onsite near Wakefield

The Role

  * Oversee daily service operations, scheduling, and engineer network performance

  * Develop new business with retailers, builders, and e‑commerce partners

  * Manage and grow key client accounts

  * Lead and develop the service office team

  * Ensure excellent customer service and issue resolution

  * Manage budgets, P&L, costs, KPIs and performance

  * Work with Supply Chain to maintain spare parts availability

  * Ensure compliance with all H&S requirements

What You’ll Need

  * Management experience in appliance servicing, consumer electronics, or field engineering

  * Sales or business development background

  * Strong leadership and communication skills

  * Commercial awareness and negotiation ability

  * Excellent organisation and multitasking capability

  * Confident with MS Office & CRM systems

  * Full UK driving licence

Apply Now

If you’re commercially minded, operationally strong, and passionate about delivering great service, we’d love to hear from you

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Service Operations Manager job near me in Pontefract, City and Borough of Wakefield! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!