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Service Support Coordinator

Job Posted: 5 hours ago

Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Hasbury, Dudley

Expire in: a month

Job Description

Our client is an established, employee-owned specialist sub contractor in the security and fire solutions space. They design, install, commission systems for multi-site commercial customers, with particular strength in large residential blocks and student accommodation. Being part employee-owned, when the business performs well, that benefits the whole team.

They have a newly created role available - supporting the Service Manager with the day-to-day running of operations, compliance, fleet administration and employee training records. You'd be central to keeping documentation accurate, current and audit-ready, with genuine progression opportunity within a growing service operation.

What you'd be doing:

  * Day-to-day administrative and operational support to the Service Manager

  * Maintaining compliance records, certificates, inspections and audit documentation

  * Monitoring expiry dates and escalating urgent requirements or delays

  * Supporting audit preparation and compliance reviews

  * Managing fleet administration — servicing, MOTs, insurance, inspections and vehicle documentation

  * Liaising with drivers, garages, insurers and suppliers

  * Maintaining employee training, certification and competency records

  * Identifying upcoming training needs and helping arrange refresher courses

  * Producing reports and following tasks through to completion

What they're looking for:

  * Experience in administration, coordination or customer service

  * Strong organisation, prioritisation and attention to detail

  * Confident written and verbal communication, including a professional telephone manner

  * Good Microsoft Office skills, particularly Outlook and Excel

  * Proactive, able to manage multiple tasks and work independently

  * Calm, methodical approach under pressure

On offer:

  * £28,000, reviewed to £30,000 after six months' successful probation

  * Company-wide bonus - because as an employee-owned business, the success is shared

  * Monday–Thursday 8:30am–5:00pm, Friday 8:30am–3:00pm

  * 21 days' holiday plus bank holidays, rising to 23 after three years' service

  * Identified progression opportunity if performing well

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