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Team Leader

Job Posted: 22 hours ago

Salary: £ 42,500 - 45,000 / Annum
Job Type: Permanent
Location: WD3, Holywell, Hertfordshire

Expire in: a month

Job Description

Team Leader - Service & Repair

We are looking for an experienced Team Leader to manage the day-to-day operations of a busy electronics service and repair centre.

This role blends technical expertise with team leadership, ensuring high-quality diagnostics, repair, and refurbishment of electronic and electro-mechanical equipment.

Key Responsibilities

  * Lead and develop a team of service technicians working on electronic and electro-mechanical systems

  * Oversee diagnostics, inspection, repair, and refurbishment workflows to meet quality and turnaround targets

  * Manage repair queues and prioritise workload to maximise efficiency

  * Act as the technical escalation point for complex electronic fault-finding and repair issues

  * Control refurbishment processes, including repair cost limits and final quality checks

  * Approve service quotations and support customer enquiries with technical input

  * Monitor stock levels of electronic components and coordinate with internal teams to ensure availability

  * Track performance, report on KPIs, and drive continuous improvement across the service function

Skills & Experience

  * Proven experience supervising or leading a technical team

  * Experience of daily, weekly and monthly management of staff and contractors

  * Experience of dealing with employee meetings, 1-2-1's, review meetings, authorising holiday, personnel issues etc

  * Solid diagnostic and fault-finding skills on electronic equipment would be a plus,

  * Strong organisational skills with the ability to prioritise workload effectively

  * Confident communicator with a professional, customer-focused approach

Desirable

  * Qualification in electronics, telecommunications, or a related discipline

  * Experience in a production, manufacturing, assembly, service centre or maintenance environment would be beneficial.

Benefits:

  * Holiday – starting from 25 days up to 30 days plus bank holidays

  * Discretionary bonus - approx 10% of annual salary

  * Income Protection

  * Pension - up to 10% total contribution

  * Life Assurance

  * Travel Insurance (both business and leisure)

  * AXA Healthcare

  * Medicash Health plan

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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