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Technical Services Analyst

Job Posted: 3 hours ago

Salary: £ 30,780 - 40,209 / Annum
Job Type: Permanent
Location: Kings Lynn, Norfolk

Expire in: a month

Job Description

Pay: £30,780.00-£40,209.00 per year

Job Description:

Salary: £30,780 - £40,209 per annum

Contract: Fixed term, 12 months

Location: Hybrid - Kings Lynn

We are looking for a Technical Services Analyst to join our friendly and forward-thinking ICT team as they modernise their digital infrastructure.

This is a fantastic opportunity to provide second-line support across Microsoft 365, Teams Voice, and Windows environments. You'll help staff resolve technical issues, support meeting room AV systems, manage endpoints, and assist with server administration and ICT projects.

You'll also play a key role in maintaining documentation, technical standards, and asset registers, ensuring systems remain secure, reliable, and efficient.

Key Responsibilities

Provide Tier 2 technical support for hardware, operating systems, Microsoft 365, Teams, and endpoint devices.
Deliver first-line support for meeting room AV systems (Teams Rooms).
Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and the wider Office suite.
Support Teams Voice and telephony platforms.
Assist with Active Directory/Entra ID administration, including user management and group policies.
Help configure, patch, and monitor Windows servers.
Manage endpoints using Intune or similar platforms.
Maintain ICT asset registers and documentation.
Collaborate on ICT infrastructure projects, supporting planning, testing, and deployment.
Ensure compliance with cybersecurity best practices.What We're Looking For

Essential Knowledge & Skills:

Minimum 2 years' experience in ICT support or similar technical environment.
Strong knowledge of Windows 10/11 operating systems.
Good understanding of Microsoft 365 administration (Teams, Exchange, SharePoint, Office suite).
Familiarity with Active Directory/Entra ID.
Awareness of cybersecurity best practices.
Understanding of ICT infrastructure including servers, networks, and telephony.
Excellent troubleshooting, communication, and documentation skills.
Ability to work under pressure and meet deadlines.Desirable Knowledge & Skills:

Experience with Intune and endpoint management.
Familiarity with ITIL-based Service Desk processes.
Experience maintaining ICT asset registers or CMDBs.
Public sector or local government ICT experience.
Ability to explain technical information clearly to non-technical users

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Technical Services Analyst job near me in Kings Lynn, Norfolk! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!