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Technical Support Analyst

Job Posted: 18 days ago

Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Basingstoke, Hampshire

Expire in: 9 days

Job Description

Technical Support Analyst
 Basingstoke, Hampshire (Office Based)
 £30,000 - £35,000 + Training + Excellent Benefits
 12 Month Fixed Term Contract | Maternity Cover | Immediate Starts

Excellent opportunity for a Customer Support Analyst, Service Desk Analyst, or Technical Support Administrator to join a global engineering technology business supporting innovative metering and infrastructure solutions.

This is an ideal role for someone from a customer support, technical support, or IT service desk background who enjoys problem-solving, working with customers, and learning new technologies within a supportive team environment.

The Role

Manage customer incidents and service requests through to resolution using a ticket management system
Troubleshoot technical issues, escalating where required, while providing excellent customer communication
Maintain accurate documentation, update knowledge articles, and support continuous service improvements
Monday-Friday service desk rota (week 1: 8 am-4:30 pm, week 2: 9:30 - 6 pm),
12-month fixed-term contract
 The Person

Experience within Customer Support, Technical Support, Helpdesk, or Service Desk
Strong communication, organisation, and problem-solving skills
Good Microsoft 365 / IT skills and experience using ticketing or CRM systems
Keen to learn new technologies and work within a collaborative team
 Reference: BBBH(phone number removed)

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ed Douglass at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts as an Employment Agency for permanent roles and an Employment Business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Key Locations:
 Basingstoke, Hook, Fleet, Farnborough, Aldershot, Andover, Winchester, Newbury, Reading, Camberley, Bracknell, Farnham, Alton

Keywords:
 Customer Support Analyst, Technical Support Analyst, Service Desk Analyst, Helpdesk Analyst, Customer Support, Technical Support, IT Support, 1st Line Support, ITSM, Service Desk, Microsoft 365, Customer Service, Incident Management, Ticket Management, Water Technology, Metering, Utilities, Basingstoke, Hampshire

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Technical Support Analyst job near me in Basingstoke, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!