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Technical Support Engineer

Job Posted: 20 days ago

Salary: £ 32,000 - 34,000 / Annum
Job Type: Permanent
Location: Ludgershall

Expire in: 8 days

Job Description

Technical Support Engineer – Manufacturing
Location: Ludgershall
Salary: £32,000 – £34,000 + Benefits
Job Type: Full-Time, Permanent

The Role As a Technical Support Engineer, you will act as a key point of contact for customers and internal teams, providing technical guidance, troubleshooting support, and product expertise. This is a varied role combining office-based support with occasional involvement in projects and customer interactions.

   Key Responsibilities
Provide technical support to customers via phone and email, resolving product and application queries

Diagnose faults and offer effective solutions in a timely manner

Work closely with engineering, production, and sales teams to ensure customer requirements are met

Assist with product selection and specification support

Prepare technical documentation, reports, and user guidance

Support continuous improvement initiatives and feedback into product development

Maintain accurate records of support cases and resolutions

  Requirements
Previous experience in a Technical Support Engineer or similar role within a manufacturing or engineering environment

Strong technical understanding of mechanical and/or electrical systems

Excellent problem-solving skills and a proactive approach

Strong communication skills, both written and verbal

Ability to manage multiple tasks and prioritise effectively

Proficiency in Microsoft Office and CRM systems

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