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Technical Support Engineer

Job Posted: 7 days ago

Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Doncaster, South Yorkshire

Expire in: 20 days

Job Description

This is a hands-on technical role for someone who takes ownership of problems and sees them through to resolution. You won’t just log tickets—you’ll diagnose, fix, and follow issues end-to-end.

You’ll sit at the centre of operations, bridging installation teams, customers, and manufacturers. The right hire here prevents delays, protects reputation, and keeps systems performing as they should.

Key Responsibilities:

  * Diagnose and resolve faults across solar PV and battery systems

  * Provide technical support for systems including Sunsynk, Hanchu, Tesla (Powerwall), and Sigenergy

  * Investigate underperformance, faults, communication issues, and system errors

  * Liaise directly with manufacturers to escalate and resolve technical issues

  * Remotely access systems where possible to diagnose and resolve faults

  * Attend customer properties when required to troubleshoot and recommission systems

  * Support installation teams with technical queries and commissioning issues

  * Interpret system data, logs, and monitoring platforms to identify problems

  * Ensure systems are operating safely, efficiently, and within design parameters

  * Manage and prioritise support tickets to meet response and resolution targets

  * Provide clear updates to customers in plain English (not technical waffle)

  * Assist with warranty claims and technical documentation

The ideal candidate will have:

  * Strong understanding of solar PV systems, battery storage, and inverter operation

  * Hands-on experience with installation, commissioning, or fault finding

  * Solid knowledge of system components: inverters, batteries, optimisers, monitoring platforms

  * Ability to diagnose electrical and communication faults (AC/DC side)

  * Comfortable speaking directly with manufacturers and pushing for resolutions

  * Ability to work independently and take ownership of problems

  * Good customer communication — calm under pressure, no fluff

  * Competent with apps, portals, and remote monitoring systems

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Technical Support Engineer job near me in Doncaster, South Yorkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!