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Tenant Liaison officer

Job Posted: 15 hours ago

Salary: £ 18.5 - 20 / Hour
Job Type: Temporary
Location: Manchester, Greater Manchester

Expire in: a month

Job Description

Bridgeman Recruitment Services are currently recruiting for an experienced Tenant Liaison Officer to join a long-term social housing and refurbishment programme in Manchester.

This is an excellent opportunity for someone looking for stable, long-term work, with the project expected to run for approximately 5 years.

The Role

You will act as the main point of contact between the contractor, site teams, housing association and tenants throughout the programme of works.

Responsibilities will include:

  * Liaising with tenants before, during and after works are completed.

  * Carrying out pre-start and pre-entry visits.

  * Explaining planned works, timescales and potential disruption to residents.

  * Arranging access and appointments with tenants.

  * Dealing with tenant queries, concerns and complaints professionally.

  * Identifying vulnerable residents and escalating any concerns where appropriate.

  * Maintaining accurate records of tenant contact and appointments.

  * Working closely with Site Managers, Project Managers and contractors.

  * Monitoring customer satisfaction and gathering feedback.

  * Attending resident meetings and community engagement events where required.

  * Supporting the site team in resolving issues that could delay the programme.

Requirements

  * Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or Customer Liaison Officer.

  * Experience within social housing, planned maintenance, refurbishment or construction is highly desirable.

  * Excellent communication and interpersonal skills.

  * Confident dealing with tenants and resolving difficult or sensitive situations.

  * Strong organisational and administration skills.

  * Good IT skills, including Microsoft Office.

  * Full UK driving licence is desirable.

This is a fantastic opportunity to secure long-term work on a major 5-year programme in Manchester

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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