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Third Line Support Engineer

Job Posted: 4 days ago

Salary: £ 45,000 - 50,000 / Annum
Job Type: Permanent
Location: Norwich, Norfolk

Expire in: 23 days

Job Description

We're looking for a Third Line Support Engineer to support and maintain mission-critical systems across cloud, on-premise, and front-end environments. This is a hands-on role focused on resolving complex issues, maintaining system performance, and contributing to continuous improvement within a 24/7 service environment.

You will be an experienced third line engineer who thrives on solving complex technical problems. You take ownership of escalations, work confidently across multiple platforms, and communicate effectively with both technical and non-technical stakeholders.

Key Requirements

3-5 years' experience in a third-line IT support role
Strong programming knowledge (JavaScript, Python, React, Node)
Good working knowledge of Linux and AWS
Experience with AWS Lambda and/or Bash scripting
Familiarity with API management tools
Strong understanding of ITIL frameworks
Proven troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to work independently and manage multiple priorities
Full UK driving licenceDesirable:

Experience with Technology Enabled Care Services (TECS) or SmartTEC systems
AWS and/or relevant technical certifications (e.g. ITIL, CompTIA, CCNP)
Hands‑on use of Wireshark, SIP traces, or packet analysis tools
Understanding of VoIP/SIP, TCP/IP, DNS, DHCP, VLANs, and firewall configurations
Experience with telecare platforms, IoT systems, or digital alarm receivers
Background in customer‑facing technical roles
Passion for innovation, automation, and continuous improvement 
You'll act as the escalation point for complex incidents, supporting Tier 1 and Tier 2 teams while leading third-line support activities. You'll diagnose and resolve high-impact issues, perform root cause analysis, and help prevent recurring problems.

You'll work across cloud and on-prem environments, supporting infrastructure, applications, and integrations. The role also involves contributing to system improvements, supporting deployments, and ensuring service continuity.

If you're a skilled Third Line Support Engineer looking to work on complex systems and make a real impact, we'd encourage you to apply.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy

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