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Mandarin-Speaking Client Support Specialist

Job Posted: 19 days ago

Salary: £ 30,000 - 50,000 / Annum
Job Type: Permanent
Location: Norwich, Norfolk

Expire in: 9 days

Job Description

Role: Mandarin-Speaking Client Support Specialist

Location: Remote/Norfolk 

Salary: DOE

We're supporting a growing business that works with major retail clients, now looking for a Mandarin-speaking Client Support Specialist.

This is a varied, client-facing role where you'll manage queries, solve problems, and work with data to deliver tailored solutions. You'll often handle unique requests, requiring initiative and strong judgement, while collaborating with internal teams to resolve complex issues. There is also opportunity to gain exposure to areas such as store layouts and planning.

Key Responsibilities:

Support and manage client queries with professionalism 
Build strong client relationships 
Analyse data (primarily in Excel) to support decision-making 
Work cross-functionally to resolve issues Requirements:

Fluent Mandarin and English 
Experience in a customer-facing role 
Strong Excel and data handling skills 
Proactive, organised, and able to prioritise effectively Desirable:

Retail sector experience 
Exposure to floor planning or tools such as AutoCAD, Revit, or SQL This is a great opportunity to work with high-profile clients while developing new technical skills in a supportive environment. 

If you're interested please reach out to Fintan at TEC Partners

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