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Timetabling Assistant

Job Posted: 16 days ago

Salary: £ 28,300 - 28,300 / Annum
Job Type: Permanent
Location: Ipswich

Expire in: 12 days

Job Description

Job Title: Timetabling Assistant (Education Services)
Salary: £28,300 per annum
Job Type: Permanent, Full-time
Location: Ipswich, IP3
Hours: 40 hours per week (8:30am–5:00pm, 8:00am–4:30pm Fridays), 52 weeks per year
About the Role
Eleven 11 Recruitment is recruiting on behalf of our client for a Timetabling Assistant to join their Education Services team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering a high-quality, young-person-focused service.
You will play a vital role in ensuring the tuition and education provision runs smoothly by coordinating timetables, communicating effectively with families and tutors, and supporting the wider education team to deliver a responsive and efficient service.
This Role is Ideal For:
•	Administrators with strong organisational and communication skills
•	Individuals seeking a meaningful role supporting young people’s education
•	Candidates who enjoy varied, detail-oriented work in a supportive team environment
Qualifications & Experience
Essential:
•	NVQ Level 2 (or equivalent) in Business Administration, Customer Services, or a relevant subject
•	Experience working in an administrative role
Desirable:
•	Experience within an education or alternative education environment
•	Knowledge of safeguarding responsibilities
•	Understanding of GDPR and confidentiality requirements
Knowledge & Skills
•	Ability to produce clear, professional documents and emails
•	Excellent attention to detail and ability to manage competing priorities and deadlines
•	Confident and professional telephone manner
•	High standard of written English (grammar, spelling, and sentence construction)
•	Strong IT skills, including Microsoft Office
•	Ability to plan, prioritise and manage workload effectively
•	Desirable: ability to design and manage spreadsheets/databases and identify anomalies or issues

Personal Attributes
•	Calm, positive and resilient — even in challenging situations
•	Warm, friendly and approachable, able to build strong working relationships
•	Flexible, proactive and able to use initiative
•	A team player who contributes to a collaborative culture
Key Responsibilities
•	Schedule and manage regular sessions for young people and tutors
•	Adapt timetables in response to changes, cancellations and availability
•	Maintain oversight of tutor availability and pupil attendance
•	Arrange cover where required and update schedules accordingly
•	Communicate changes clearly and confidentially to tutors and families
•	Provide relevant case information to covering tutors where appropriate
•	Maintain accurate pupil records within the internal MIS system
•	Add, update and manage documentation in line with data protection requirements
•	Acknowledge, record and securely file key documents
•	Develop a strong understanding of the service to respond to queries effectively
•	Respond to internal and external queries promptly and professionally
•	Contribute to team meetings and collaborative problem-solving
•	Provide cover for timetabling colleagues when required

To apply please call us on (phone number removed) or apply online to (url removed)

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