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Trainee Customer Care Coordinator - New Build Housing

Job Posted: 13 hours ago

Salary: £ Competitive
Job Type: Permanent
Location: Birmingham, West Midlands (County)

Expire in: a month

Job Description

Are you an ambitious and driven individual who's looking to kickstart your customer service career?

Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Trainee Customer Care Co-ordinator to join them on a permanent basis out of their Birmingham office. As a Trainee Customer Care Co-ordinator, with the guidance of our Senior Co-ordinators, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.

What's in it for you?

  * Competitive trainee basic salary (Dependant on age)

  * Generous annual leave entitlement + bank holidays

  * Bonus potential

  * Potenail future career growth

What are we looking for?

  * Experience working in a customer services role, ideally within the new build housing or property sectors.

  * Ability to provide concise and accurate written or numerical reports when required

  * Confident communicator both verbally and written

  * Good computer skills (especially Word and Excel)

Key Responsibilities:

  * Manage all communication and administration related to Customer Care.

  * Resolve validated complaints efficiently, seeking direction when necessary.

  * Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.

  * Update and maintain defect records accurately.

  * Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.

  * Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.

IF THIS IS YOU, WHY NOT APPLY NOW

Before You Apply

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Looking for your next career move? Join a top company hiring Trainee Customer Care Coordinator - New Build Housing job near me in Birmingham, West Midlands (County)! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!