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Utilities Metering Customer Service

Job Posted: 19 days ago

Salary: £ 25,000 - 27,000 / Annum
Job Type: Permanent
Location: Bury, Greater Manchester

Expire in: 9 days

Job Description

My client is seeking a motivated and customer-focused Customer Service Advisor to join our team in Bury. Working within the utilities sector (energy, water, or gas), you will be the first point of contact for customers, delivering a high standard of service and support across a range of enquiries.

Key Responsibilities

  * Handle inbound and outbound customer calls, emails, and online enquiries

  * Resolve customer queries relating to billing, accounts, meter readings, and service issues

  * Provide clear and accurate information regarding tariffs, usage, and services

  * Support customers with payment plans and account management

  * Log all customer interactions accurately on internal systems

  * Escalate complex or unresolved issues to relevant departments

  * Ensure compliance with industry regulations and company policies

  * Deliver excellent customer service in line with company standards and KPIs

Key Skills & Experience

  * Previous experience in a customer service or contact centre role

  * Excellent communication and interpersonal skills

  * Ability to manage a high volume of enquiries in a fast-paced environment

  * Strong problem-solving skills and attention to detail

  * Good IT skills, including experience with CRM systems

Desirable Experience

  * Experience within the utilities sector (energy, water, or gas)

  * Knowledge of billing systems or regulatory frameworks

  * Experience handling complaints or vulnerable customers

Personal Attributes

  * Customer-focused with a positive, empathetic approach

  * Reliable, organised, and able to prioritise workload

  * Team player with a proactive mindset

  * Eager to learn and develop within the role

What is on offer

  * Competitive salary and benefits package including a bonus

  * Full training and ongoing support

  * Opportunities for career progression within the utilities sector

  * Supportive and collaborative team environment

Apply now to join a growing organisation and build your career within the customer service sector

Before You Apply

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Bank details.
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Date of birth.

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