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Customer Service Team Member

Job Posted: 15 days ago

Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: OL10, Crimble, Borough of Rochdale

Expire in: 12 days

Job Description

Job Title: Customer Service Executive

Job Overview

We are seeking a highly motivated and detail-oriented Customer Service Executive to join our fast-paced team. This role requires a high-energy individual who thrives under pressure, delivers exceptional customer experiences, and is driven to achieve results. The ideal candidate will demonstrate outstanding attention to detail, strong problem-solving skills, and a proactive approach to customer engagement.

Key Responsibilities

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    Deliver outstanding customer service across multiple channels (phone, email, live chat).

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    Respond promptly and accurately to customer enquiries, ensuring a high level of professionalism at all times.

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    Resolve customer issues efficiently while maintaining attention to detail and quality standards.

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    Manage high volumes of customer interactions in a fast-paced environment.

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    Maintain accurate records of customer interactions and transactions.

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    Identify opportunities to improve customer experience and internal processes.

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    Work collaboratively with internal teams to resolve complex queries.

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    Meet and exceed individual and team performance targets and KPIs.

Key Skills & Competencies

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    Exceptional attention to detail and accuracy.

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    High energy with the ability to work effectively under pressure.

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    Results-driven mindset with a strong focus on achieving targets.

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    Excellent verbal and written communication skills.

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    Strong problem-solving and decision-making abilities.

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    Ability to multitask and prioritise workload efficiently.

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    Positive attitude with a customer-first approach.

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    Team player with a proactive and adaptable mindset.

Experience & Qualifications

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    Previous experience in a customer service or client-facing role preferred.

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    Experience working in a fast-paced or high-volume environment is highly desirable.

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    Proficiency in CRM systems and Microsoft Office (or equivalent tools).Performance Measures

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    Customer satisfaction scores (CSAT/NPS).

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    Response and resolution times.

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    Accuracy and quality of work.

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    Achievement of individual and team KPIs.

Personal Attributes

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    Self-motivated and driven to succeed.

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    Resilient and able to remain calm under pressure.

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    Highly organised with strong attention to detail.

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    Enthusiastic, energetic, and committed to delivering excellence

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Team Member job near me in OL10, Crimble, Borough of Rochdale! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!