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Vulnerable Customer Specialist

Job Posted: 19 days ago

Salary: £ 28,000 - 32,000 / Annum
Job Type: Permanent
Location: Bristol, City of Bristol

Expire in: 8 days

Job Description

VULNERABLE CUSTOMER SPECIALIST

BRISTOL

£28-32K

Our client is looking to recruit a Vulnerable Customer Specialist to join their growing team.

This is a full-time, permanent position with hybrid working on a 3:2 split.

ABOUT THE ROLE

As a Vulnerable Customer Specialist, you will:

  * Be responsible for handling challenging, emotive and sensitive cases, often dealing with vulnerable customers.

  * Answer inbound calls from customers, using empathy and listening skills to build trust.

  * Liaise with customers to ensure that cases are resolved in line with organisational standards and industry regulations.

REQUIRED SKILLS & EXPERIENCE

  * Our client is looking for someone who has strong experience working with vulnerable customers within a call centre environment.

  * You’ll need excellent communication skills, a confident telephone manner and a proactive approach.

NEXT STEPS

If you’re interested in applying for the Vulnerable Customer Specialist position, please send us your up to date CV today

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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