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Customer Service Advisor

Job Posted: a month ago

Salary: £ 28,000 - 28,000 / Annum
Job Type: Permanent
Location: BS1, Bristol, City of Bristol

Expire in: 9 hours

Job Description

CUSTOMER SERVICE ADVISOR

BRISTOL

£28,000

Our client based in Bristol is looking to recruit a Customer Service Advisor to join their team on a full-time, permanent basis.

ABOUT THE ROLE

As a Customer Service Advisor, you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.

RESPONSIBILITIES

As a Customer Service Advisor you will:

  * Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.

  * Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.

  * Maintain up to date with industry regulations and products.

  * Ensure accurate record keeping for all customer contact and decisions.

  * Liaise with other departments as needed.

  * Work in line with policies, procedures and SLAs.

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Customer Service Advisor, you must have:

  * Previous experience within a call centre environment, preferably inbound.

  * Proven experience taking ownership of cases seeing them through to resolution for the customer.

  * Excellent communication and relationship building skills.

  * Ability to work to KPIs.

  * Prior experience within a regulated environment would be beneficial.

  * Strong IT skills with the ability to multi-task.

NEXT STEPS

If you’re professional, hard-working and interested in becoming a Customer Service Advisor, apply today with your current CV!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Don’t miss out! Apply today

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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