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Ward Clerk & Reception Team Lead

Job Posted: 3 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Leicester, Leicestershire

Expire in: 25 days

Job Description

Ward Clerk & Reception Team Lead | Spire Leicester | Oadby | Full Time | Competitive Salary + Excellent Benefits 

Spire Leicester Hospital has an exciting opportunity for an experienced Ward Clerk & Reception Team Lead to join our team on a full-time, permanent basis.

This is a key patient-facing leadership role, responsible for leading front-of-house services while ensuring every patient receives a seamless, professional, and welcoming experience.

Key Responsibilities:

Lead and manage the hospital reception team, ensuring consistently high standards of customer service
Supervise day-to-day operations, including rota management, staffing levels, and performance support
Deliver a warm, professional, and efficient front-of-house experience for all patients and visitors
Oversee patient admissions and discharges, ensuring accuracy and compliance with hospital procedures
Support inpatient and day-case bookings using hospital systems (e.g. SAP)
Manage reception processes including billing, payment collection, and administration tasks
Coordinate admission lists and liaise closely with clinical teams to support patient flow
Oversee switchboard operations, ensuring all enquiries are handled promptly and professionallyWhat We're Looking For:

Proven experience in a reception or customer-facing role (healthcare experience desirable)
Previous supervisory or team leadership experience
Strong organisational skills with the ability to manage multiple priorities
Excellent communication skills and a confident, professional telephone manner
High attention to detail with a commitment to accuracy and confidentiality
A proactive, patient-focused approach with a passion for delivering exceptional serviceBenefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

35 days annual leave inclusive of bank holidays
Employer and employee contributory pension with flexible retirement options
'Spire for you' reward platform - discount and cashback for over 1000 retailers
Free Bupa wellness screening
Private medical insurance
Life assuranceOur Values:

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

Driving clinical excellence
Doing the right thing
Caring is our passion.
Keeping it simple
Delivering on our promises
Succeeding and celebrating togetherWe commit to our employees' well-being through work life balance, on-going development, support and reward.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. 

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

For us, it's more than just treating patients; it's about looking after people

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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