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Workplace Experience Manager

Job Posted: 22 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Cambridge, Cambridgeshire

Expire in: 6 days

Job Description

Workplace Manager - Life Sciences Client
 
Location: Cambridge
 Client: Global Life Sciences Organisation
 Employer: CBRE Global Workplace Solutions
 Contract: Full‑time, site‑based
 
Role Overview
 
CBRE is recruiting a Workplace Manager to lead the delivery of workplace and facilities services at a high‑profile life sciences site. This is a client‑facing leadership role responsible for service delivery, people management, health & safety, financial performance and continuous improvement.

Key Responsibilities

Lead and manage the on‑site workplace team to deliver services in line with SLAs and KPIs
Act as the main point of contact for the client, building strong working relationships
Ensure Health & Safety, QSHE and statutory compliance across all services and contractors
Manage site operations, including reception, post, cleaning, catering, meeting rooms and office services
Oversee reactive and planned maintenance delivery via CAFM / helpdesk systems
Manage site budgets, cost control, reporting, accruals and purchase orders
Produce weekly and monthly financial and performance reports
Support workplace improvements, new initiatives and flexible ways of working
Manage projects, moves, changes and events on site
Recruit, develop and performance‑manage team members and support succession planning
Skills & Experience

Proven experience in a Workplace Manager, Facilities Manager or Operations Manager role
Strong background in customer service, hospitality, front‑of‑house or workplace services
Confident managing people, budgets and client relationships
Strong understanding of Health & Safety and compliance
Experience using CAFM systems and Microsoft Office
Highly organised, professional and service‑drivenDesirable:

Life sciences, corporate office or high‑profile client experience
Financial or commercial management experience
What's on Offer

Opportunity to manage a flagship client site
Career progression within CBRE
Supportive, professional working environment
Competitive salary and benefits package

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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