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2nd Line IT Engineer

Job Posted: a month ago

Salary: £ 30,000 - 36,000 / Annum
Job Type: Permanent
Location: Cheltenham, ENG, GB

Expire in: 3 hours

Job Description

Role: 2nd Line IT Engineer

Location: Cheltenham (Hybrid Working)

Salary: £30,000 – £36,000

Benefits: Hybrid working, strong career progression, opportunity to help shape a new office

Our client, a growing managed IT services provider, is hiring a 2nd Line IT Support Engineer to support their expanding client base while helping establish their new Cheltenham office.

This role offers the opportunity to join a business that has experienced significant growth, expanding from 4 to 40 employees in the past three years. As part of this growth, they are opening a new office in Cheltenham, and this position will be one of the first hires in the new location, offering excellent scope for career progression and influence as the team grows.

The company provides managed IT support, cloud services, cybersecurity solutions and infrastructure support to a wide range of organisations, with a strong focus on delivering responsive, high-quality service. 

What you’ll do

Provide 2nd line technical support across desktop, server and cloud environments

Troubleshoot and resolve complex technical issues escalated from the service desk

Support Microsoft 365, networking, and server infrastructure

Assist with system upgrades, installations and project delivery

Provide remote and occasional on-site support to business clients

You’ll work closely with other engineers, service desk colleagues and project teams to ensure clients receive reliable and proactive IT support.

What we’re looking for

Experience in a 2nd Line IT Support role, ideally within an MSP environment

Strong troubleshooting across Windows environments and Microsoft 365

Knowledge of Active Directory, networking and endpoint management

Experience supporting servers, backups and cloud platforms

Excellent communication and customer service skills

The ideal candidate will bring a proactive mindset, strong technical curiosity and a customer-focused approach, and enjoy working in a collaborative and fast-growing technical environment.

Why join?

Join a company that has grown from 4 to 40 employees in just three years

Be one of the first hires in a brand new Cheltenham office

Hybrid working with strong career development opportunities

Opportunity to shape processes and grow with the business

Apply now to play a key role in building and supporting a growing technical team in Cheltenham

Before You Apply

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Bank details.
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Date of birth.

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Looking for your next career move? Join a top company hiring 2nd Line IT Engineer job near me in Cheltenham, ENG, GB! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!