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IT Infrastructure & Support Engineer

Job Posted: 14 days ago

Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: GL2, Staverton Bridge, Gloucestershire

Expire in: 14 days

Job Description

What’s in it for you?

Broad infrastructure exposure | Work alongside senior engineers | Involvement in projects and improvements | Develop cloud, networking and security skills | Structured, enterprise IT environment

Must have’s

Minimum 4+ years’ experience in a 2nd Line (or above) support environment

Strong troubleshooting and analytical skills

Good knowledge of server administration, networking and Microsoft cloud platforms

Experience with virtualisation (VMware or Hyper-V)

Understanding of security fundamentals (patching, endpoint protection, access control)

Experience working within ITIL-style processes (incident, request, change management)

Ability to communicate technical issues to non-technical users

Nice to have’s

Experience with Microsoft Azure, Defender, Entra ID, Intune, Exchange Online, SharePoint

Exposure to Fortinet (FortiGate, FortiSwitch, FortiAP etc.)

Experience with Veeam Backup & Replication

Knowledge of Linux, SQL or automation tools

Experience with HaloITSM, NinjaOne or Confluence

Relevant certifications (Microsoft, VMware, CompTIA etc.)

So what will you be doing?

Infrastructure Operations

  * Supporting day-to-day IT infrastructure including servers, storage, networking and cloud platforms

  * Performing system health checks and reporting issues

  * Carrying out approved configuration changes and maintenance

Service Requests & Incident Management

  * Acting as an escalation point for complex service desk tickets

  * Troubleshooting and resolving technical issues

  * Escalating recurring or design-level issues with clear documentation

Security & Compliance

  * Applying patching, security configurations and access controls

  * Supporting compliance frameworks including ISO 27001, GDPR and Cyber Essentials

  * Assisting with audit preparation and documentation

Network Support

  * Supporting LAN, WAN and Wi-Fi environments

  * Assisting with configuration of switches, firewalls and network devices

  * Monitoring performance and highlighting capacity or reliability concerns

Cloud & Virtualisation

  * Supporting Azure and virtual environments under senior guidance

  * Provisioning systems using approved build standards

  * Monitoring utilisation and identifying optimisation opportunities

Disaster Recovery & Backups

  * Supporting backup systems and disaster recovery solutions

  * Participating in failover testing and documenting results

  * Escalating risks or failures

Collaboration & Vendors

  * Working with internal teams and global IT functions

  * Supporting vendor interactions and providing technical input

  * Assisting with procurement and third-party support coordination

Hardware, Software & Documentation

  * Installing and maintaining hardware and software

  * Ensuring systems are patched and up to date

  * Maintaining documentation, knowledge base articles and procedures

Continuous Improvement

  * Identifying opportunities for improvement and automation

  * Staying up to date with new technologies and best practices

Helpful extras

Opportunity to contribute to infrastructure projects (implementation, testing, documentation)

Exposure to a wide range of technologies including:
Azure, VMware ESXi, Active Directory, DNS, Fortinet, Veeam, Windows Server & Windows 11

Ideal for someone looking to grow further into infrastructure and cloud engineering

Collaborative, structured IT environment with global interaction

Interested? Send your CV to Ellie at i2i Recruitment today! Our mission of ‘Making Recruitment
Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring IT Infrastructure & Support Engineer job near me in GL2, Staverton Bridge, Gloucestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!