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2nd Line Network Support Engineer

Job Posted: 3 hours ago

Salary: £ 30,000 - 37,500 / Annum
Job Type: Permanent
Location: Leeds, West Yorkshire

Expire in: a month

Job Description

We're working with an exciting MSP looking for 2nd Line Network engineer, working within a national team for an award winning Cisco / Fortinet Partner.

You will be responsible for monitoring, troubleshooting, tracking, and reporting incidents. As part of your role, you will provide critical support to a medium-large customer base over a wide product portfolio. You will support WAN/LAN Networks and Security products, ensuring timely resolutions.

Responsibilities:
• Respond to Customer Incidents by performing 2nd Line Network and Security support diagnostics to resolve faults and/or implement workaround solutions that meet SLA standards and customer needs, with occasional 1st Line support co-ordination duties..
• Liaise with customers during escalations at a 2nd line network technical level, as part of escalation and resolution of incidents.
• Maintain and develop technical competence with key vendors such as Cisco, Fortinet, Palo Alto etc., seeking and applying relevant training opportunities and best practice.
• Raise, progress and monitor all escalations both internally and externally, ensuring satisfactory conclusions and timely updates to stakeholders, facilitating seamless handover at key stages of progression.

Experience & Skills
• CCNA Level
• Experience in WAN/LAN Networks
• Fortinet / Palo Alto / ASA (Desirable)
• Cisco Routing and Switching

- Salary | £(phone number removed) Per Annum (Basic) + £5,000 (On Call Allowance - 1 in 4 Weeks)
- Certifications Paid for
- Pension | Other Benefits Included

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Looking for your next career move? Join a top company hiring 2nd Line Network Support Engineer job near me in Leeds, West Yorkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!