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2nd Line Service Desk Engineer

Job Posted: 15 days ago

Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: KT17, Epsom, Surrey

Expire in: 12 days

Job Description

2nd Line Service Desk Engineer
£35,000 – £40,000 + benefits including generous pension and holiday, bonus, private healthcare
Epsom, Surrey, KT17

Our client is an extremely well-established (100+ years), independent financial services organisation with an outstanding reputation for stability, service excellence, and a genuinely supportive working culture. They offer long-term career security, career progression, and a generous benefits package.

They are now seeking an experienced 2nd Line Service Desk Engineer to join their Service Desk team, providing high-quality technical support across a complex, regulated financial services environment.

The 2nd Line Service Desk Engineer Role:

You will provide advanced 2nd line support to end users, owning incidents through to resolution and acting as a technical escalation point for 1st line. Working within SLA and ITIL frameworks, you will deliver a professional, customer-focused service while contributing to continuous improvement and knowledge sharing.

Key responsibilities include:

  * Resolving and owning escalated incidents and service requests across desktop, server, O365, SaaS, Azure and on-prem environments

  * Acting as a Subject Matter Expert for defined platforms and technologies

  * Supporting joiners, movers and leavers, device builds, asset management and MDM

  * Hands-on troubleshooting, software and hardware installation, backups and restores

  * Working closely with 3rd line, security, change and external vendors

  * Contributing to documentation, knowledge base articles and service improvements

  * Operating in a regulated, security-conscious financial services environment

Skills & Experience

  * Minimum 3 years’ experience in a 2nd Line Support / Service Desk Engineer role

  * Previous experience working within Financial Services or a highly regulated environment is preferred

  * Strong knowledge of Windows desktop and server OS, Microsoft 365, Active Directory, Exchange, GPO

  * Experience with Azure, SaaS, MDM, basic networking and virtualisation (VMware preferred)

  * Familiar with ITIL, SLAs, CSAT and structured incident/problem management

  * Excellent communication skills and a customer-first mindset

  * Confident troubleshooting complex technical issues and working under pressure

Why Apply?

  * Join a financially secure, century-established organisation

  * Supportive, people-focused culture with long-term career prospects

  * Exposure to enterprise-grade technology in a regulated, professional environment

  * Competitive salary and generous benefits package

This is an excellent opportunity for a capable 2nd Line Engineer seeking stability, progression and the chance to work for a highly respected financial services institution

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring 2nd Line Service Desk Engineer job near me in KT17, Epsom, Surrey! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!