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Accommodation Manager

Job Posted: 5 hours ago

Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: OX1, Oxford, Oxfordshire

Expire in: a month

Job Description

Pembroke College, Oxford is seeking an experienced and motivated Accommodation Manager to oversee the effective management of the College’s residential accommodation and to support the successful delivery of its conferences and events programme. Founded in 1624, Pembroke is an inclusive and dynamic college, combining historic architecture with award‑winning modern facilities and a strong sense of community.

The Accommodation Manager plays a pivotal role in ensuring an excellent experience for students and guests while making best use of the College’s 482 bedrooms across its main site and accommodation annex. The post‑holder will be responsible for managing student room applications, allocations and offers, minimising voids, and supporting the smooth running of conference and guest accommodation.

The role is central to the work of the Operations team and involves close collaboration with colleagues across the College, including finance, housekeeping, maintenance, events and academic staff. The Accommodation Manager will act as a key point of contact for students and guests, managing enquiries with professionalism, empathy and clarity.

Key responsibilities include managing the annual room ballot and allocation processes, maintaining accurate records and booking systems, issuing licence agreements, monitoring compliance with relevant legislation and codes of practice, and contributing to reports and planning. The post‑holder will also work closely with the events team to maximise the use of accommodation for internal and external bookings.

The successful candidate will be highly organised, customer‑focused and capable of managing a varied workload in a busy environment. They will demonstrate excellent communication and interpersonal skills, sound judgement, and the ability to remain calm and professional in challenging situations. A strong commitment to equality, diversity, wellbeing and confidentiality is essential.

The College is committed to sustainability and expects all staff to contribute to environmentally responsible practices. The Accommodation Manager will play an active role in promoting energy conservation, waste management and sustainable travel among students and colleagues.

Main Duties

  * Proactively and in line with the Accommodation Code of Practice (ACoP) manage the College’s accommodation stock and office functions, including room allocations and issuing of contracts for students, staff, and commercial bookings whilst adhering to College’s policies and procedures.

  * Play a key role in enhancing the student experience by ensuring efficient, friendly, and supportive accommodation services.

  * Track and evaluate accommodation performance data to support informed decision-making and drive operational efficiency.

  * Responsible for analysing reservation booking data, optimising occupancy levels through patterns and demand as well as identify areas for improvement to support Colleges financial, operational and strategic goals.

  * Advise on and ensure adherence to college policies related to accommodation, providing guidance to students and staff as needed.

  * Design, develop and deliver process improvements for all areas of the accommodation office.

  * Resolve problems, issues and complaints relating to accommodation as necessary.

  * Ensure good relations with stakeholders across the College, working with other departments to resolve complaints and or unforeseen issues.

  * Ensure that all statutory health and safety considerations are met, including conducting risk assessments where necessary.

  * Manage and keep a record of all the accommodation inventory, ordering of furniture, and ensuring the rooms are correctly equipped for students.

  * Operate the key fob (Salto) system and perform any other administrative tasks for the accommodation office.

The successful candidate will be highly organised, customer‑focused and capable of managing a varied workload in a busy environment. They will demonstrate excellent communication and interpersonal skills, sound judgement, and the ability to remain calm and professional in challenging situations. A strong commitment to equality, diversity, wellbeing and confidentiality is essential.

Please note: Applicants are asked to submit details of two referees that will be contacted if they are successfully appointed.

Deadline: 22 April

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