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Account Manager

Job Posted: 2 hours ago

Salary: £ 28,000 - 28,000 / Annum
Job Type: Permanent
Location: Redditch, Worcestershire

Expire in: a month

Job Description

Role: Account Manager
Location: Redditch
Salary: £28,000
We are recruiting on behalf of our client, a prominent supplier within the energy solutions sector, who are seeking an experienced Account Manager. This is an excellent opportunity for a driven and professional individual to become part of a dynamic and expanding team.
Key Responsibilities:
Account Management & Customer Support
  * Serve as the primary point of contact for a portfolio of small- to mid-size accounts in the leisure battery and energy storage sectors.
  * Respond to customer inquiries regarding product specifications, pricing, lead times, and order status, including raising orders where necessary.
  * Build and maintain strong relationships with customers through regular communication.
  * Maintain ongoing contact with existing clients to ensure satisfaction, identify areas for improvement, and highlight where we are performing well.
  * Respond promptly and professionally to inbound sales inquiries via phone, email, and ZenDesk (where required).
Inbound & Outbound Sales Support
  * Work with the Senior Account Manager on proposals, quotes, contract preparation, and follow-up communication.
  * Support new customer onboarding, ensuring all documentation is complete and customers receive all required information.
  * Conduct outbound calls to lapsed or inactive customers to explore re-engagement opportunities.
  * Support the sales and account management teams with administrative and ad-hoc tasks.
  * Actively participate in internal team meetings, including collaboration with trade and marketing teams.
Market & Product Knowledge
  * Develop a foundational understanding of lithium battery technology and its applications (e.g., campervans, CCTV systems, emergency service vehicles, energy storage, etc.).
  * Stay informed on pricing, product features, and technical differences across the range.
  * Willingly learn about related installation components such as inverters, chargers, solar panels, and system integrations.
Required Skills & Qualifications
  * 3+ years’ experience in account management, sales support, or customer service.
  * Basic technical knowledge and a willingness to learn lithium battery technology.
  * Strong verbal, written, and interpersonal communication skills.
  * High attention to detail with the ability to manage multiple tasks simultaneously.
  * A problem-solving mindset, customer-first attitude, and the ability to think creatively.
Key Competencies:
  * Customer relationship building
  * Time management and organisation
  * Commercial awareness
  * Technical curiosity
  * Collaboration and teamwork

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