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Aftersales Manager

Job Posted: 21 days ago

Salary: £ 50,000 - 65,000 / Annum
Job Type: Permanent
Location: Brighton, Brighton and Hove

Expire in: 6 days

Job Description

Aftersales Manager – Brighton

Salary: £50,000 – £66,000 OTE (Basic + Bonus)
Location: Brighton
Job Type: Full-time, Permanent

Job Description

Pembrook Resourcing are currently seeking an experienced and driven Aftersales Manager to join our client’s busy dealership in the Brighton area. This is an excellent opportunity for a proven aftersales professional to lead a successful Service and Parts operation within a fast-paced environment.

The successful candidate will be responsible for overseeing the day-to-day running of the aftersales department, ensuring high levels of customer satisfaction, operational efficiency, and profitability.

Key Responsibilities

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    Managing the Service and Parts departments to achieve KPIs and profit targets.

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    Driving performance across Service Advisors, Technicians, and Parts teams.

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    Ensuring an exceptional level of customer service and satisfaction (CSI).

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    Monitoring workshop efficiency, productivity, and utilisation.

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    Managing budgets, costs, and departmental profitability.

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    Ensuring compliance with manufacturer standards and company processes.

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    Recruiting, training, and developing aftersales staff.

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    Handling escalated customer concerns professionally and effectively.

Requirements

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    Previous experience as an Aftersales Manager or Senior Service Manager within a dealership.

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    Strong leadership and team management skills.

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    Proven track record of achieving KPIs and driving performance.

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    Excellent understanding of workshop and parts operations.

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    Strong organisational and problem-solving abilities.

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    Full UK driving licence.

What’s On Offer

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    £50,000 – £66,000 OTE with strong bonus structure.

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    Company car or car allowance.

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    Monday–Friday role with occasional Saturdays as required.

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    Ongoing manufacturer training and development.

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    Opportunity to join a well-established dealer group with progression opportunities

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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