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Call Centre Agent

Job Posted: a day ago

Salary: £ 26,227 - 26,227 / Annum
Job Type: Permanent
Location: Leatherhead, Surrey

Expire in: a month

Job Description

Call Centre Agent 
Based in Leatherhead 
Permanent 
Office based 
£26,227.50

Purpose: 

To answer all calls, providing residents with information and guidance on ongoing works. The role is responsible for addressing queries, offering updates on scheduled works and following standard procedures to ensure consistency in responses. The role includes basic administrative tasks such as logging calls, updating records and escalating issues when necessary.

The responsibilities that the role carries include but are not limited to the below; 

Obtain client information by answering telephone calls and verifying information.

Resolve customer problems

Take notes of conversations and record on the internal company IT System

Escalate or pass through calls to the appropriate personnel

Any other duties as may reasonably be requested by the Call Centre Team Manager or Customer Service Manager

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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