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Call Centre Manager

Job Posted: 23 days ago

Salary: £ 40,000 - 50,000 / Annum
Job Type: Permanent
Location: Norwich, Norfolk

Expire in: 5 days

Job Description

We are currently seeking a confident and enthusiastic call centre manager to join our clients business in a dynamic sales environment.This role is responsible for managing and scaling a lead generation call centre focused on booking appointments and building client pipelines.
The successful candidate will take ownership of the call centre, including performance, recruitment, structure and supporting the onboarding and growth of new clients.
Key Responsibilities
  * Manage day-to-day running of the call centre
  * Drive performance across lead generation and appointment setting
  * Recruit, onboard, and train new staff
  * Implement structure, processes, and accountability across the team
  * Monitor call quality, dial activity, and individual performance
  * Conduct 1-1s, coaching, and performance management
  * Handle underperformance and disciplinary processes
  * Support onboarding of new clients
  * Work with clients to build and manage their appointment diaries
  * Ensure campaigns are set up correctly and performing
  * Help expand postcode coverage and lead volume across campaign
  * Maintain strong communication between call centre and clients
  * Work with senior management to scale the operation
  * Maintain standards in line with compliance and company expectations
Key Requirements
  * Previous experience managing a call centre or sales/lead generation team
  * Strong understanding of outbound lead generation environments
  * Proven ability to improve team performance
  * Experience recruiting and building teams
  * Confident managing staff and addressing performance issues
  * Able to manage both internal team performance and external client expectations
  * Hands-on management style
If you thrive in a call centre sales environment and are looking for your next challenge we encourage you to apply .
Salary
£35,000 basic
OTE £50,000+ (uncapped commission structure) TBD on Interview

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