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Call Centre Manager

Job Posted: 25 days ago

Salary: £ 40,000 - 60,000 / Annum
Job Type: Permanent
Location: Hellesdon, Norfolk

Expire in: 3 days

Job Description

Call Centre Manager
This is an exciting new role
Office-based with parking
£35,000K salary with an OTE £60,000K + (uncapped commission structure)
Working Hours - do be discussed - Full time only. Initially Monday to Friday but due to my client expanding may include a Saturday with a Monday off.
Role Overview
This role is responsible for managing and scaling a lead generation call centre focused on booking appointments and building client pipelines.
You will take ownership of the call centre, including performance, recruitment, structure, and supporting the on-boarding and growth of new clients.
Key Responsibilities
Manage day-to-day running of the call centre
Drive performance across lead generation and appointment setting
Recruit, onboard, and train new staff
Implement structure, processes, and accountability across the team
Monitor call quality, dial activity, and individual performance
Conduct 1-1s, coaching, and performance management
Handle underperformance and disciplinary processes
Support on-boarding of new clients
Help expand postcode coverage and lead volume across campaigns
Work with senior management to scale the operation
Key Requirements
Previous experience managing a call centre or sales/lead generation team
Strong understanding of outbound lead generation environments
Proven ability to improve team performance
Experience recruiting and building teams
Confident managing staff and addressing performance issues
Able to manage both internal team performance and external client expectations
Business Overview
Expanding operation with plans for international growth
This is an exciting new role where you can really make a difference and drive the business forward!
Please email Louise your CV and I look forward to hearing from you

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