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Collections Agent

Job Posted: 20 days ago

Salary: £ 27,000 - 28,000 / Annum
Job Type: Permanent
Location: OL2, Royton, Borough of Oldham

Expire in: 8 days

Job Description

Our client is looking for a customer-focused Collections Agent to join their growing customer support team!

Your main responsibilities will involve managing outstanding accounts, supporting vulnerable customers in resolving their debts, ensuring a positive customer experience while meeting company targets and compliance standards.

Your Key Duties and Responsibilities:

  * Contact customers via phone, email, and other channels to discuss overdue accounts

  * Negotiate repayment plans that are realistic and sustainable

  * Assess customers’ financial situations to provide appropriate solutions

  * Maintain accurate and up-to-date records of all interactions

  * Work towards individual and team performance targets

  * Handle sensitive situations with professionalism and empathy

Skills and Requirements for this role as Collections Agent:

  * At least 1-year recent experience as a collections agent or within a similar role

  * Comfortable working with high volume calls and dealing with challenging situations

  * Strong attention to detail and organisational skills

  * Strong communication and negotiation skills

  * Track record achieving / exceeding KPI targets

What’s on offer:

  * Annual Salary circa £27 000 – £28 000 (DOE)

  * Hybrid working option (2 days in office)

  * 25 days holiday plus bank holidays

  * Flexible working hours (Rota basis between 8am – 6pm)

  * Performance based bonuses

  * Wellness plan

Disclaimer

Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Collections Agent job near me in OL2, Royton, Borough of Oldham! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!