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Customer Account Manager - Collections

Job Posted: 7 hours ago

Salary: £ 26,000 - 26,000 / Annum
Job Type: Permanent
Location: Stratford-upon-Avon, Warwickshire

Expire in: a month

Job Description

Collections Advisor
Location: Hybrid (3 days in Stratford-upon-Avon)
Salary: £26,000
Hours: 37.5 hrs per week, shifts between 8am-5pm Mon-Fri

We're seeking a confident and customer-focused Collections Advisor to support customers with resolving outstanding utility accounts. You'll handle inbound and outbound calls, agree payment plans, negotiate solutions, and ensure all account information is recorded accurately.

What We're Looking For:

Strong communication skills and a professional, empathetic approach

Confident telephone manner, including in challenging situations

Customer service or collections experience preferred (not essential)

Good IT and keyboard skills, attention to detail, and ability to work to targets

If you're positive, resilient, and motivated to help customers find the right solutions, we'd love to hear from you.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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