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Customer Advisor

Job Posted: 15 hours ago

Salary: £ 22,000 - 27,000 / Annum
Job Type: Permanent
Location: NN6, Pitsford, West Northamptonshire

Expire in: a month

Job Description

Our client offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. They carefully balance delivering excellent service to their customers whilst ensuring the business is run effectively. As a mutual, supporting their customers and paying their claims comes first. They are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
An office-based position comprising general administrative tasks, sorting renewal documents for despatch, dealing with customer contact to amend polices, review of existing cover held, and sales of new cover required.
Key Responsibilities:
• Handling customer enquiries over the telephone or face to face in the agency and administering all customer instructions to completion and compliance standards
• Acquiring and maintaining a knowledge of General Insurance products
• Reviewing and advising customers on their general insurance requirements
• Providing quotations and selling policies to customers
• Enabling cross-selling opportunities to new and existing customers
• Processing and dispatching renewal documentation
• Producing correspondence to required timeframes and quality standards
• Introducing and promoting a range of Financial Services and Risk Management products
• Carrying out all general office and policy administration
My client is looking for a self-driven, motivated individual who can work on their own initiative and as part of a small, friendly team environment. You will have good communication skills, being in person, over the telephone and in written format. You should have a willingness to learn and to strive for 100% accuracy. Sales or Servicing experience would be an asset. Computer Literacy is essential to include Word and Excel usage.
Hours: Monday to Friday 9am to 5pm with 1 hour lunch
Benefits: 25 days Holiday plus Bank Holidays and with the ability to carry over a surplus, Life and Income Protection Schemes, Contributory Pension and Free onsite parking

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