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Customer Care Advisor

Job Posted: a day ago

Salary: £ 28,479 - 28,479 / Annum
Job Type: Permanent
Location: Belper, Derbyshire

Expire in: a month

Job Description

Inspire Resourcing are thrilled to be recruiting for a Customer Care Advisor. This is with a global company within their office in Belper. Our client is a market leader, offers career progression in fast paced business with a family friendly environment.

Duties:

  * Take ownership of customer complaints and ensure successful resolutions for both the customer and the business.

  * You will investigate cases thoroughly using root-cause analysis and collaborate with internal departments to gather all necessary information.

  * Managing incoming calls, emails, web-based and social media complaints, prioritising responses effectively and maintaining case ownership.

  * You will provide clear, professional written communication and regular updates to customers and internal stakeholders.

  * Working closely with the legal department when complaints escalate, ensuring compliance and accurate handling at all times.

  * You will contribute to improving processes by sharing insights and feedback with the Customer Resolution Manager and senior team.

What we’re looking for:

  * Previous experience in customer service or complaint resolution, ideally within a fast-paced environment.

  * Excellent written and verbal communication skills, strong attention to detail, and proficiency in Microsoft applications and web-based tools.

  * Knowledge of consumer rights and related legislation is advantageous.

  * You demonstrate empathy, resilience, and a strong drive to deliver world-class service.

  * The ability to manage multiple cases simultaneously while maintaining accuracy and professionalism is desirable.

  * Level 3 qualification in Customer Service is preferable, GCSE grade 4 in English and Maths (or equivalent) is essential.

Full Time – Permanent

Salary: £28.4K Plus bonus

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