Hiring Now: Customer Care Coordinator Near You – Apply Today!

Your Next Customer Care Coordinator Job Starts Here – Apply Now!

Customer Care Coordinator

Job Posted: 16 days ago

Salary: £ 30,000 - 34,000 / Annum
Job Type: Permanent
Location: NN4, Northampton, West Northamptonshire

Expire in: 12 days

Job Description

Customer Care Coordinator

Location: Northampton (Office-based)
Hours: 37.5 hours per week, Monday to Friday
Salary: Up to £34,000 per annum (dependent on experience)

About the Role

We are seeking an experienced Customer Care Coordinator to join our team at our Northampton office. This is a key role within our business, acting as the main point of contact for homeowners and internal teams to ensure a high-quality customer experience throughout the aftercare period.

The successful candidate will have previous experience within the housing or construction sector and a strong understanding of the customer care process within a residential development environment.

Key Responsibilities

  * 

    Act as the primary contact for customers, managing queries and concerns in a professional and timely manner

  * 

    Log, track, and manage defects and aftercare issues from handover through to resolution

  * 

    Liaise with site teams, subcontractors, and internal departments to coordinate remedial works

  * 

    Arrange and manage appointments, ensuring works are completed within agreed timescales

  * 

    Maintain accurate records and update internal systems

  * 

    Ensure all customer interactions align with company standards and NHBC / warranty requirements

  * 

    Support the delivery of a positive customer journey and high levels of customer satisfaction

About You

  * 

    Proven experience in a customer care role within housing or construction (essential)

  * 

    Strong organisational and communication skills

  * 

    Confident dealing with customers, subcontractors, and site teams

  * 

    Ability to manage multiple cases simultaneously and work to deadlines

  * 

    Good IT skills, with experience using CRM or defect management systems desirable

  * 

    A proactive, solution-focused approach

What We Offer

  * 

    Competitive salary up to £34,000

  * 

    37.5-hour working week

  * 

    Stable, office-based role in our Northampton location

  * 

    Opportunity to work with an established and growing housing developer

  * 

    Supportive team environment

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Care Coordinator job near me in NN4, Northampton, West Northamptonshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!