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Customer Care Coordinator

Job Posted: 3 days ago

Salary: £ 28,000 - 32,000 / Annum
Job Type: Permanent
Location: IP6, Great Blakenham, Suffolk

Expire in: 25 days

Job Description

Customer Care Coordinator
Permanent | Full-Time
Location: Great Blakenham
Salary: 28-32k+ Benefits + Career Development

Are you passionate about delivering exceptional customer experiences and looking to build a long-term career within the property industry?

We are recruiting for a Customer Care Coordinator to join an exciting and growing new build residential developer on a permanent basis. This is an excellent opportunity for someone with strong communication and organisation skills who enjoys helping customers and wants to develop within a supportive business that offers full training and clear progression opportunities.

The Role

As Customer Care Coordinator, you’ll be the main point of contact for homeowners following completion of their new property purchase, ensuring a smooth and positive customer journey.

You’ll coordinate customer queries, manage aftercare requests, and work closely with internal teams and contractors to ensure issues are resolved efficiently and professionally.

Key Responsibilities

  * Act as the first point of contact for homeowner enquiries and aftercare requests

  * Log and manage customer cases through internal systems

  * Coordinate appointments with contractors and site teams

  * Monitor progress and ensure timely resolution of customer issues

  * Maintain accurate customer records and updates

  * Deliver a high standard of customer service throughout the customer journey

  * Support customer satisfaction targets and service improvements

  * Build strong working relationships across construction, sales, and technical teams

About You

  * Previous experience in customer service, customer care, administration, housing, property, or coordination roles preferred

  * Excellent communication and relationship-building skills

  * Strong organisational skills with the ability to prioritise workloads

  * Confident using Microsoft Office and customer management systems

  * Positive attitude with a proactive and solutions-focused approach

  * Experience within construction or housebuilding is beneficial but not essential

What’s On Offer

  * Permanent, stable employment with a growing developer

  * Full training provided from day one

  * Structured career progression and development opportunities

  * Supportive and collaborative team environment

  * Competitive salary and benefits package

  * Opportunity to build a long-term career within the residential development sector

If you’re looking to join a company that invests in its people and offers genuine opportunities to progress, we’d love to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Care Coordinator job near me in IP6, Great Blakenham, Suffolk! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!