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Customer Care Retailer Coordinator

Job Posted: 4 days ago

Salary: £ Competitive
Job Type: Temporary
Location: Bracknell

Expire in: 24 days

Job Description

Retailer Coordinator Location: Bracknell (RG12 1HL)
 Rate: £17.14 per hour
 Contract: 3-month rolling contract

 A well-established organisation based at a head office location in Bracknell is seeking a Retailer Coordinator to join a small, high-performing team on a rolling contract basis.

 This role offers the opportunity to work in a customer-focused, regulated environment, supporting retailers and customers with vehicle finance applications and related services.

 Working Pattern and Flexibility  
Shift rotation between 09:00–17:00 and 10:00–18:00 
Option to take a 30-minute lunch across four days, allowing for a 14:00 finish on the fifth day (subject to team coverage) 
Requirement to work one in every three to four Saturdays 
Requirement to work one to two bank holidays per year (with a day off in lieu) 
Hybrid working available, with the option to request up to two days per week working from home, subject to business requirements  The Role Working as part of a small but efficient team, the Retailer Coordinator will deliver a high standard of service to retailers and customers. The role involves close collaboration with customers, sales teams and internal colleagues to ensure the smooth and compliant processing of finance applications.
 This position would suit someone who enjoys a busy environment, is resilient, highly organised and takes pride in delivering work to a high standard.
 Key Responsibilities  
Handling inbound and outbound calls from customers and dealerships 
Responding to queries relating to the finance application process 
Supporting customers with the completion and submission of finance applications 
Maintaining accurate and up-to-date records of applications and interactions 
Ensuring all documentation is complete and compliant with legislative requirements 
Carrying out credit assessments in line with lending criteria and regulations 
Resolving customer and retailer issues efficiently and professionally 
Liaising with internal departments to ensure a smooth customer journey 
Building and maintaining strong relationships with retailers and customers 
Achieving a high pass rate in quality assurance reviews  Required Skills and Experience  
Previous experience within customer service, call centre environments or motor finance 
Strong communication skills with the ability to build rapport and trust 
A compassionate and customer-focused approach 
Excellent organisational and multitasking skills 
Ability to work under pressure while meeting deadlines 
High attention to detail and quality awareness 
Successful completion of references, including a DBS check and financial check  Desirable  
Awareness of the Financial Conduct Authority regulatory framework 
Understanding of Consumer Duty principles  Equal Opportunities The organisation is committed to equal opportunities and values diversity in the workplace. Applications are welcomed from all suitably qualified individuals, regardless of background, and the business promotes a culture of inclusion, respect and fairness

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