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Customer Contact Administrator

Job Posted: 25 days ago

Salary: £ 26,109 - 26,109 / Annum
Job Type:
Location: CV7, Ansty, Warwickshire

Expire in: 2 days

Job Description

Deliver brilliant customer experiences. Grow your career. Make an impact every day

Be the front line of support for our customers - resolving enquiries, managing updates, and helping people get the right information quickly and confidently. As a Customer Contact Administrator, you'll play a vital role in delivering safe, reliable and efficient customer service across both telephone and written channels.

This is a hybrid role, working 20 hours per week, Monday–Friday on a between 4pm – 8pm, with 3 days in the office, the rest 2 from home.

What you’ll be doing

You’ll handle a mix of inbound calls, outbound updates and written enquiries, including:

  * Resolving standard queries at first contact using agreed processes and guidance

  * Creating and updating customer records accurately in our systems (including SAP and internal databases)

  * Providing clear, professional and empathetic communication

  * Supporting case progression, data accuracy and customer follow-up activity

Why you'll Love this Role

  * Make a real difference by providing fast, accurate and supportive responses to customers who need our help.

  * Work across both calls and written communication, giving great variety to your day.

  * Join a supportive, inclusive team that genuinely cares about your development, wellbeing and success.

  * Grow your career with access to coaching, internal development programmes and progression routes across customer service, specialist functions and leadership.

  * Benefit from a strong culture of continuous improvement, where your ideas really matter.

  * Gain experience across multiple customer processes, systems and service areas—including the opportunity to support the National Gas Emergency Line as part of cross-flex activity.

  * Enjoy a competitive benefits package, including pension, holiday purchase schemes, career development support and more.

What You'll Bring

  * Previous call-handling or contact-centre experience (preferred but not essential)

  * A customer-first mindset, taking ownership of each contact from start to finish

  * Strong computer literacy and confidence learning new systems

  * Experience with SAP (advantageous)

  * Excellent communication skills with the ability to support customers professionally and calmly

  * Strong attention to detail and accurate data entry skills

  * Ability to follow set procedures to deliver consistent outcomes

  * A proactive approach to spotting opportunities for improvement and supporting high-quality service

If you’re confident speaking with customers and comfortable learning new systems, we can teach you the rest

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Contact Administrator job near me in CV7, Ansty, Warwickshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!