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Customer Experience Coordinator

Job Posted: a day ago

Salary: £ Competitive
Job Type: Contract
Location: Sunderland

Expire in: a month

Job Description

Customer Experience Coordinator 

Location: Sunderland 

Contract Type: Freelance

Rate: Competitive day or hourly rate depending on experience

We are looking for an organised, personable, and proactive Customer Experience Coordinator to support our growing team based in Sunderland.

This is an ideal opportunity for someone who enjoys working with people, solving problems, and ensuring customers receive an excellent experience from first contact through to completion. We are particularly interested in candidates seeking freelance or contract-based work with flexibility.

Key Responsibilities

Act as the main point of contact for customer enquiries
	
Coordinate appointments, updates, and ongoing communication
	
Maintain accurate customer records and internal systems
	
Liaise with internal departments to ensure smooth service delivery
	
Resolve customer issues efficiently and professionally
	
Monitor customer feedback and identify areas for improvement
	
Support day-to-day office operations and administration

Requirements

Previous experience in customer service, customer experience, office coordination, or administration
	
Excellent communication and interpersonal skills
	
Strong organisational abilities and attention to detail
	
Confident using email, CRM systems, and Microsoft Office
	
Ability to work independently and manage priorities
	
Professional and positive attitude

Desirable

Experience working in a fast-paced office environment
	
Background in property, construction, retail, or service industries
	
Freelance or self-employed experience

What We Offer

Flexible freelance arrangement
	
Friendly and supportive office environment
	
Opportunity for ongoing work
	
Central Sunderland office location
	
Immediate start available

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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